We hope these help answer any questions you might have about our delivery options. If we haven’t quite nailed the specific question you have please contact us by email.

local collection

Staff shortages are affecting the whole of the food industry and we’re sorry to say that we have had to suspend our free local delivery service. We are still able to offer a local collection service. Simply place your order in the usual way, choose the local collection delivery option and we’ll let you know when you’re food is made to arrange a time for you to pop over and collect it.

 

can you courier to me?

We can deliver to the mainland UK except Northern Ireland, the Highlands of Scotland, Isle of Wight or the Isle of Man by courier. Our delivery charge for this is a flat rate of £9.95 (DPD Next Day Courier service) for our frozen food and £4.95 for bites, herb blends and training aids (up to 2kg in weight). We are not able to offer courier deliveries for frozen food orders of less than 6kg because your food won’t arrive frozen otherwise. All orders below 6kg (7 pouches for supercharged meals) will be automatically refunded.

 

when will I get my food?

Your food is handmade for you to your order so we cannot offer same-day dispatch – sorry! We need 5 to 7 working days to make it, pack it, freeze it and dispatch it to you.  For customers outside the free delivery zone we can only dispatch by courier Monday to Thursday so if you order late in the week then your order will be dispatched the following week. 

If you have any concerns about when your order will be received, please feel free to email us.

do I have to be at home to get my order?

Well no.  We can leave your delivery safe at your address if there is no one home to accept delivery.  Just let us know your safe place in the notes box at checkout.

what do I do if I have a problem with an order?

We want our customers and their dogs to be totally delighted with our food so if there is a problem with your order then of course we will refund the item. Please contact us within 24 hours of delivery if this is the case and make sure that the food is kept frozen.

Please take a look at our full terms and conditions before ordering.