your privacy is important to us…

We dislike receiving emails and calls for stuff that we don’t need as much as anyone. Especially if we are not interested in it. It stinks!  That’s why we promise to never to give your personal information to anyone else for their mailing or marketing purposes when you make a purchase on our website or sign-up for updates.

We’ll stop sending you stuff if we haven’t seen any engagement from you for 24 months.

When you shop on our website we collect information relevant to your order. This allows us to send your order to you, let you know when your order is on its way and contact you after you’ve received it to make sure you are happy with it. We also have to pass your payment information onto our processing partners PayPal and GoCardless. All of this information is stored securely on their servers and we comply with all applicable data protection and consumer legislation.

We use Google Analytics and other data tools to understand how our website visitors use the website and to send relevant information to customers and website users who have opted-in. We only want to send you things that will interest you. We also use this information to help us understand who our customers are and how to reach new potential customers.

We will never try and trick you to signing up to marketing lists with gobbledygook and we’ll make things as clear as possible. Your preferences are a “no” to all marketing by default, so we’ll only add you to our marketing list if you explicitly tell us that you’d like to receive updates from us either via tick box or by getting in touch.

You can get in touch with us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling us on 01908 410705. You can amend your personal account details by visiting the ‘my account’ page on the website.

You have a right to be say goodbye and be forgotten and as such we’re able to remove all of your personal information from our records… but we’ll miss you! We can’t remove your orders, items purchased and values as we require these for accounting reasons but your personal association with these orders will be removed.

cookies (…not the edible ones!)

When you visit our website we use cookies. Cookies are tiny little text files that identify your computer to us and tells us things about whether you’re visiting it on a computer, mobile or other device. This helps us to make our website quicker and easier to find your way around.  They also give us an insight into which of our products and pages you are interested in and find useful. Without cookies we wouldn’t be able to recognise you, update your basket or allow you to automatically update previously added information. Cookies enable us to make any purchases you make on our website simpler and easier for you. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you, or people who may use your computer.

website security

We use Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards we can. You can tell when the web page you’re using is secure as the letters ‘https’ will replace ‘http’ in the browser address window. You will also notice a padlock either next to your browser address window or at the bottom of your browser window.

We regularly review our privacy policy and recommend that our customers visit these pages for the latest version.

contact details

Call us on: +44 (0) 1908 410705 (Mon-Fri 09:00-17:30)

Write to us at: The Easy Raw Dog Food Co. Ltd, Knights Close, Bozeat, NN29 7LQ