FAQs

Frequently asked questions

How do you deliver?

We deliver to mainland UK via DPD or DHP courier service. We dispatch Monday to Thursday each week.

Can I add to my order?

Yes! if you realise you've missed something from your order just email help@easyrawdogfood.co.uk

How long until I receive my order?

If you order between Monday and midday Thursday we dispatch next day. If you order after midday on Thursday your order will be dispatched on the following Monday.

Do I need to be at home for my delivery?

Our courier partners are told to leave safe if no-one is in to take the order. All our orders are dispatched with enough ice and filling to keep your food in perfect condition.

What is the minimum order?

Our minimum order is 3kg this is to ensure your food remains frozen in transit.

Can I return my food if my dog doesn't like it?

Unfortunately we are unable to accept any returns on frozen , raw perishable goods as these are exempt from the right to cancel.