Due to the variable nature of courier collection times, it is not always possible for us to retrieve parcels once they have been packed for dispatch. Therefore, we cannot refund deliveries cancelled on the day of dispatch.

Changes agreed with the courier once the customer's parcel has left us are out of our control and we strongly advise against this. Consequently, we will not refund or replace orders where customers have notified the couriers to deliver on an alternative delivery day or to an alternative delivery address.

We cannot be held responsible for the non-performance of any aspect of order delivery arising as a result of incorrect information being provided to us by the customer. Therefore, we will not accept responsibility for incorrect postal addresses provided by the customer or consequences of leaving the items where requested.

We will not accept liability for missing orders that have shown to be left at your address by the GPS tracking and photos taken from our couriers. 

We shall not be liable for the non-performance of any aspect of order delivery arising as a result of circumstances beyond our control.

Please be aware that the boxes we send out can be very heavy, and should be handled with appropriate care. If the box is too heavy to carry into the building, it may be necessary to unpack the contents of the box at ground level until it becomes light enough to lift. If the courier leaves your delivery in an alternative location to your requested safe location, then you as the customer are responsible for collecting it from that place and carrying it with the necessary care. 

Our boxes are designed to keep the food chilled in transit for up to 48 hours. For this reason we cannot accept any claims on this where the food has been delivered the next working day after dispatch.